Recently Resolved
Account Deletion Not Working on Web
The server configuration has been updated to allow the required header. Account deletion now works correctly on the web app.
The issue was caused by a missing header in the server's security configuration. A tracing header added in a recent update was not included in the allowed list for the account deletion endpoint, causing web browsers to block the request. Native apps were unaffected because they do not enforce this restriction.
Users attempting to delete their account from the web app are seeing the request fail. Account deletion from the native iOS and Android apps is not affected.
Password Reset and Email Verification Failing on iOS
Password reset and email verification links now work correctly on iOS. The fix has been verified in production.
A fix has been deployed that excludes password reset and email verification URLs from being intercepted by the app. These links now open in Safari as intended, allowing the authentication flow to complete before handing off to the app.
The issue has been identified. On iOS, the app was intercepting password reset and email verification URLs before the browser could process the necessary authentication tokens. The app needs these links to load in Safari first so the redirect logic can deliver the tokens correctly. As a workaround, you can long-press the link and choose "Open in Safari", or use a computer.
We are receiving reports that tapping a password reset or email verification link on iOS opens the app instead of loading the page in the browser. Users see an error and are unable to complete the process.
Activation Code Redemption Stuck on Web (Safari)
The fix has been confirmed working. Activation codes now work correctly on all browsers including Safari.
A fix has been deployed that bypasses the problematic dialog on web and navigates directly to the success screen after code redemption. Native app behavior is unchanged. We are validating with affected customers.
The issue has been traced to a browser compatibility problem. After successful code redemption, a confirmation dialog was used that does not reliably trigger the next step on Safari. Native iOS and Android apps are not affected.
Some B2B customers report that after entering an activation code on the web app, the screen gets stuck and does not navigate to the confirmation screen. This primarily affects Safari users.